FAQ

1. I tried to log in but I see only ‘wrong credentials’ info. What should I do?

2. Why I cannot pay with Google Play Cards?

3. The Store’s page isn't opening.

4. I cannot buy a pack of Power-Ups with coins (EC)

5. After following the link to the Store, I cannot see anything there (looks like the Store is empty).

6. I’m unable to log into the Store.

7. Once I enter the Store I see the following message: “Please enable cookies to continue...”

8. I can’t remember my password and I’m unable to reset it.

9. I cannot see the offer that my clanmate has.

10. Sometimes I don’t see the offers connected to Events.

11. I only see offers in foreign currencies.

12. The Store is visible in a foreign language.

13. I would like to use a different payment method.

14. The transaction is rejected by Xsolla / payment provider.

15. I have completed my purchase, but the items haven’t reached my in-game account.

16. I’ve completed my purchase, but I have been charged twice.

17. How to cancel my purchase?

18. In which countries is it not possible to use Xsolla?

19. How can I contact you?